Short-term rentals
Short-Term Rental Virtual Assistant Support
Support for operators running short lets across multiple channels. One assistant handling guest communication, reservations, turnovers and the admin that sits behind them.
Multi-channel operations create multi-channel admin
Running short lets across Airbnb, Booking.com, Vrbo and direct bookings means the same guest question arrives in four different inboxes, each with its own rules and response expectations.
Support here is about consistency: the same standard of reply wherever the booking came from, the same turnover process for every property, and one place where the operational record actually lives.
Where support usually starts
- 01
Cross-channel messaging
Guest enquiries answered on each platform to that platform's expectations, with a consistent house standard behind them.
- 02
Reservation admin
Booking details captured, amendments processed and guest information chased before arrival.
- 03
Turnover scheduling
Cleans arranged around checkout and check-in windows, including same-day turnarounds.
- 04
Direct booking support
Enquiry handling, confirmation messages and record keeping for bookings taken outside the OTAs.
- 05
Operational reporting
Weekly summaries of bookings, issues raised, jobs outstanding and anything needing your decision.
- 06
Supplier coordination
Contact with cleaners, laundry, linen suppliers and contractors so the schedule holds together.
Signs it is time to delegate
- You answer the same guest questions several times a day
- Turnover scheduling depends on you being reachable
- Channel calendars drift out of line
- Direct enquiries go unanswered for hours
- Admin is done late at night rather than during the day
- Growth is limited by your own availability rather than demand
What a clear support scope should include
- Named responsibilities and working hours
- Approved systems and access levels
- Written escalation rules
- A documented handover and cover process
- Regular review as workload changes
Questions
Common questions
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Running short lets across more channels than hours in the day?
We will look at your current setup and suggest what can reasonably be delegated first.
Book a Free ConsultationNo obligation. Tell us what you need and we'll recommend the right support.