Guesty VA Support
Software support
- Guest inbox
- Reservation handling
- Task workflows
- Owner reporting prep
Software support
Virtual Assistant Support for Guesty Users
Support for property managers and operators running on Guesty who need someone handling the day-to-day work inside the system.
Daily work inside Guesty
Guest inbox
Working through unified messaging with your saved replies and escalation rules.
Reservation handling
Amendments, guest details and notes maintained per reservation.
Task workflows
Cleaning and maintenance tasks created, assigned and chased to completion.
Owner reporting prep
Assembling the information behind owner statements for your review.
Listing updates
Applying approved content and settings changes across connected channels.
StayAura Nova is an independent virtual assistant provider. We are not affiliated with, endorsed by or certified by this platform.
A controlled handover
Bringing support into your Guesty workflow
Access is introduced in stages so daily work can move smoothly while you maintain full strategic oversight.
- 1
Map the current setup
We record connected channels, active automations, user roles and the tasks still completed manually.
- 2
Create restricted access
Your assistant uses their own user account with only the permissions needed for the agreed work.
- 3
Test on routine work
The first live tasks focus on guest inbox and reservation handling, with closer review at the start.
- 4
Document exceptions
Platform errors, guest complaints, pricing decisions and anything outside scope follow a written escalation route.
What to prepare before access is granted
- A separate user login where the platform allows it
- A list of connected booking channels
- Current message templates and automation rules
- Your escalation contacts and response limits
- One record of property facts and operating instructions
Questions
Common questions
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Running Guesty with not enough hands?
We will scope the daily workload and what a VA can absorb.
Book a Free ConsultationNo obligation. Tell us what you need and we'll recommend the right support.