StayAura Nova
StayAura Nova

Airbnb hosts

Airbnb Virtual Assistant Support

Dedicated virtual assistant support for Airbnb hosts in the UK. Guest messages, booking admin, cleaner scheduling and the daily operational work that keeps listings running.

Book a Free ConsultationExplore Our Services
Airbnb Co-Host vs VAAirbnb Guest CommunicationAirbnb Inbox ManagementAirbnb Check-In ManagementAirbnb Booking ManagementAirbnb Listing Management

The work behind an Airbnb listing rarely stops

Most hosts do not run out of bookings. They run out of hours. Enquiries arrive before breakfast, a cleaner cancels at midday, a guest cannot find the key safe at eleven at night, and the spreadsheet you meant to update sits untouched for another week.

A virtual assistant takes the repeatable parts of that workload off your plate. Not the decisions about your business, but the messaging, chasing, scheduling and record keeping that surround them.

What we can take on

Everyday Airbnb tasks a VA can handle

We agree the exact responsibilities with you before anything starts, then expand or reduce them as your workload changes.

  • 01

    Guest messaging

    Pre-arrival questions, access instructions, in-stay requests and checkout reminders, answered in your tone using your templates.

  • 02

    Booking administration

    Recording reservations, handling amendments, chasing missing guest details and keeping your booking records tidy.

  • 03

    Calendar upkeep

    Watching availability across platforms, flagging gaps and spotting anything that looks like a double-booking risk.

  • 04

    Cleaner scheduling

    Booking turnovers around check-out and check-in times, confirming attendance and rearranging when plans change.

  • 05

    Maintenance chasing

    Logging faults reported by guests or cleaners, contacting contractors and following up until the job is closed.

  • 06

    Reviews and follow-up

    Post-stay messages, drafted review responses for your approval and a record of recurring feedback themes.

How it works

Getting a VA into your operation

  1. 1

    Consultation

    We walk through your properties, platforms and where your time currently goes. No cost and no commitment.

  2. 2

    Scope and hours

    We agree which tasks will make the biggest difference, where your oversight adds value and the hours needed to support your goals.

  3. 3

    Matching

    You are matched with an assistant suited to short-term rental operations rather than a general admin pool.

  4. 4

    Onboarding

    We document your processes, message templates, escalation rules and access requirements before anything goes live.

  5. 5

    Ongoing support

    Your assistant works inside your existing tools. Responsibilities are reviewed and adjusted as the portfolio changes.

Where the difference shows

Running it alone

  • Guest messages answered between other commitments
  • Cleaner changes handled by phone while you are out
  • Booking records updated in batches, or not at all
  • Maintenance issues chased when you remember
  • Reviews left without a reply

With a StayAura Nova VA

  • Routine messages handled during agreed working hours
  • Turnovers scheduled and reconfirmed after every change
  • Booking and guest details recorded as they arrive
  • Faults logged, assigned and followed up to completion
  • Review responses drafted for your approval

What a clear support scope should include

  • Named responsibilities and working hours
  • Approved systems and access levels
  • Written escalation rules
  • A documented handover and cover process
  • Regular review as workload changes

Questions

Common questions

Related support

Spending more time on your listings than you planned to?

Tell us where the hours are going and we will outline what a dedicated assistant could take on.

Book a Free Consultation

No obligation. Tell us what you need and we'll recommend the right support.