Choosing support
Airbnb Co-Host or Virtual Assistant?
Hosts looking for help usually land on two options: bring in a co-host, or hire a virtual assistant. They solve different problems and cost money in different ways.
The practical difference
Neither option is automatically better. The right one depends on how much control you want to keep and how your costs are structured.
Co-host
- Usually paid a percentage of booking revenue
- Often takes on decision-making as well as tasks
- May have local presence for physical issues
- Commonly listed on the Airbnb account
- Cost rises as your revenue rises
Virtual assistant
- Paid for agreed support rather than a revenue share
- Works to your instructions and processes
- Works remotely alongside your trusted local contacts
- Access granted at the level you choose
- Cost stays predictable as bookings grow
When a VA tends to be the better fit
If your systems already work and the problem is volume, a virtual assistant is usually the cleaner answer. You keep the decisions, the pricing strategy and the guest relationship standard, and hand over the execution.
For keys, damage and emergencies, your VA coordinates the local people you trust, keeping communication, actions and follow-ups connected from one place.
Questions worth answering first
- Do you want to keep control of pricing and guest standards?
- Is your problem workload, or lack of local presence?
- Would a revenue share cost more than paid hours at your volume?
- Do you already have documented processes to hand over?
- How much account access are you comfortable granting?
What a clear support scope should include
- Named responsibilities and working hours
- Approved systems and access levels
- Written escalation rules
- A documented handover and cover process
- Regular review as workload changes
Questions
Common questions
Related support
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End-to-end operational support for Airbnb hosts, coordinating cleaners, contractors, schedules and escalation across your properties.
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Not sure which type of support you need?
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