Pricing
Virtual Assistant Pricing for Property Businesses
Support is priced on the hours and responsibilities you actually need rather than a fixed package that fits nobody. This page explains how pricing is built, what is included as standard, what changes the cost and how to work out whether delegation makes financial sense for your portfolio.
What shapes your cost
- Hours of support you need each week
- Number of properties and platforms in play
- How much guest communication cover you want
- Whether reporting and invoicing are included
- Notice period and flexibility to scale hours
Flexible support
Support Built Around Your Business
Every operation is different. We'll recommend a support package based on your workload, responsibilities and required hours.
Growth Support
For growing portfolios requiring regular virtual assistant support.
Discuss Your RequirementsCustom Operations
For larger property businesses with broader operational requirements.
Discuss Your RequirementsHow pricing works
Priced on scope, agreed before you commit
After the free consultation you receive a written scope listing the responsibilities to be covered, the coverage window and the hours required. Pricing follows that scope, so you know what you are paying for before anything starts and there are no charges attached to tasks you did not ask for.
Hours are the main driver of cost. A host with three listings who needs guest messaging and changeover confirmation needs far fewer hours than an operator running twenty units with corporate clients, owner reporting and daily supplier coordination. Scoping honestly at the start avoids paying for capacity you will not use.
Cost drivers
What affects the price
Hours per week
The single biggest factor. We estimate hours from your actual message volume, property count and turnover frequency rather than guessing from portfolio size alone.
Coverage window
Support inside standard UK working hours costs less than extended or weekend cover. Many operators start with weekday cover and add weekend hours only during peak season.
Breadth of responsibilities
Guest messaging alone is straightforward to scope. Adding supplier coordination, owner reporting and maintenance chasing increases both hours and the level of experience required.
Portfolio complexity
Multiple platforms, several buildings, mixed stay lengths and different owners each add coordination overhead compared with a single property type on one channel.
Systems in place
Operators with a property management system and existing templates need fewer setup hours. Where nothing is documented, the first weeks include building that foundation.
Included in every arrangement
- Free consultation and written scope before you commit
- Structured onboarding and documented handover
- A named assistant matched to your property type
- Message templates and workflows written in your tone
- Agreed escalation rules so you are only involved when needed
- Regular scope reviews as your portfolio changes
- An operations file that stays yours
Working it out
How to estimate the value for your business
A simple calculation tells most operators what they need to know.
- 1
Track your admin hours for one week
Count time spent on guest messages, cleaner coordination, booking admin and chasing contractors. Most hosts underestimate this by half until they measure it.
- 2
Value that time honestly
Use either your hourly earnings elsewhere or the value of the growth work you are not doing. Time spent answering wifi password questions has a real opportunity cost.
- 3
Add the cost of slow response
Late replies affect conversion, platform visibility and review scores. A single poor review about communication can outlast a year of good ones.
- 4
Compare against scoped hours
Set the total against the hours in your proposed scope. If the arithmetic does not work at your current size, we will say so on the consultation rather than sell you support you do not need.
Questions
Common questions
Spend Less Time Managing Tasks.
More Time Growing Your Business.
Tell us what's taking up your time and we'll show you where a StayAura Nova virtual assistant can help.
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