Serviced accommodation
Serviced Accommodation Virtual Assistant Support
Operational support for serviced accommodation businesses: corporate guest communication, longer stays, mid-stay servicing, contractor coordination and unit-level admin.
Serviced accommodation runs to different rhythms
A serviced apartment business is not a holiday let with a different label. Stays run longer, guests are often booking through a company, invoices and booking forms enter the picture, and mid-stay servicing has to be scheduled rather than tied to a checkout date.
Support is shaped around that: fewer arrival messages, more scheduling, more paperwork, and more coordination with the people who keep units ready.
Support built around longer stays
- 01
Corporate enquiry handling
Responding to company enquiries, gathering stay requirements and passing qualified requests to you.
- 02
Mid-stay servicing
Scheduling weekly cleans and linen changes around occupied units, with access arranged in advance.
- 03
Booking paperwork
Booking forms, guest registration details and stay documentation kept complete and filed.
- 04
Extension requests
Handling stay extension enquiries, checking availability and updating records once you approve.
- 05
Contractor coordination
Arranging maintenance visits at times that suit occupied apartments.
- 06
Unit-level admin
Inventory notes, utility and supplier records, and recurring reporting per unit or building.
A typical week of support
- 1
Monday
Review the week's arrivals, departures and servicing visits, then confirm schedules with cleaners.
- 2
Midweek
Handle guest requests, log maintenance issues, chase outstanding booking paperwork.
- 3
Thursday
Confirm weekend arrivals, access details and any mid-stay servicing changes.
- 4
Friday
Send you a summary of the week: bookings, issues, outstanding jobs and decisions needed.
What a clear support scope should include
- Named responsibilities and working hours
- Approved systems and access levels
- Written escalation rules
- A documented handover and cover process
- Regular review as workload changes
Questions
Common questions
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Running serviced units without enough operational cover?
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