About us
About StayAura Nova
StayAura Nova provides dedicated virtual assistant support to property businesses in the UK and beyond. We focus on one thing: taking the recurring operational work out of hosting and property management so the people running these businesses can spend their time on guests, growth and the decisions only they can make.
People, not software. Trained assistants who understand how hosting and property operations actually run.
Our approach
Support built around property operations
Short-term rental and serviced accommodation businesses run on timing. A cleaner who is not confirmed, a message left unanswered for six hours or an access code sent late all turn into the same outcome: a stressed guest and a review that costs you future bookings. General virtual assistant services rarely understand that timing, which is why so many hosts try delegation once and go back to doing it themselves.
We build support specifically around these operations. That means assistants who understand changeover windows and platform policies, workflows written down rather than explained once, and clear rules about which decisions belong to the assistant and which come to you.
It also means being straightforward about scope. If a task is better kept in house, or if your portfolio is not yet at a size where delegation pays, we will say so on the consultation. Support that is oversold gets cancelled within three months, which helps nobody.
What we stand for
How we work
Documented, not improvised
Every account has written workflows, templates and property information. Knowledge lives in your operations file rather than in one person's memory.
Dedicated, not pooled
You work with a named assistant who learns your properties, your tone and your standards, with agreed cover arrangements for absence.
Clear boundaries
Escalation rules are agreed at the start, so your assistant can act confidently and you are involved only where judgement is genuinely required.
Inside your systems
We work in the platforms and tools you already use rather than asking you to migrate to something new to suit us.
Honest scoping
Hours are estimated from real workload. We would rather scope accurately and keep a client for years than oversell a package.
Yours to keep
The processes and documentation we build with you remain your property, whatever happens next.
Who we work with
- Airbnb hosts running one property or a growing portfolio
- Serviced accommodation operators managing multiple units
- Property managers handling properties on behalf of owners
- Short-term rental businesses building repeatable operations
- Holiday let owners coordinating remote teams
- Growing businesses that need reliable administrative support
Organised support for the work that keeps your business moving.
More than just admin support
Your Business Keeps Moving, Even When You're Not Online.
Property businesses don't stop at 5pm. Guest messages, booking updates, cleaner coordination, admin and operational tasks can quickly consume your day.
StayAura Nova provides reliable virtual assistant support to help keep everyday operations moving while you focus on your properties, customers and growth.
Save Time
Remove repetitive work from your day.
Respond Faster
Keep guest and customer communication moving.
Stay Organised
Keep recurring operational tasks under control.
Scale Smarter
Add support without immediately expanding your internal team.
Reliable Support. Without the Hiring Headache.
Dedicated Support
Work with a VA who understands your recurring responsibilities.
Flexible Plans
Choose support based on the level of help your business actually requires.
Operational Focus
Delegate repetitive tasks that consume time and slow growth.
Scalable Support
Increase support as your portfolio or business grows.
Your Time Should Be Spent Growing Your Portfolio, Not Managing Your Inbox.
From guest communication to recurring admin, StayAura Nova helps take operational work off your plate.
Book a Free ConsultationQuestions
Common questions
Spend Less Time Managing Tasks.
More Time Growing Your Business.
Tell us what's taking up your time and we'll show you where a StayAura Nova virtual assistant can help.
No obligation • Personalised support plan