Hospitable VA Support
Software support
- Off-script conversations
- Rule review
- Cleaning coordination
- Booking admin
Software support
Virtual Assistant Support for Hospitable Users
Hospitable handles a lot of the messaging automatically. Support here focuses on what automation leaves behind.
What still needs a person
Off-script conversations
Anything an automated rule was never written for, which is most real guest problems.
Rule review
Checking automated messages still match your properties, rules and check-in process.
Cleaning coordination
Working with the cleaning schedule and handling the changes automation cannot resolve.
Booking admin
Records, amendments and guest details captured outside the automated flow.
StayAura Nova is an independent virtual assistant provider. We are not affiliated with, endorsed by or certified by this platform.
A controlled handover
Bringing support into your Hospitable workflow
Access is introduced in stages so daily work can move smoothly while you maintain full strategic oversight.
- 1
Map the current setup
We record connected channels, active automations, user roles and the tasks still completed manually.
- 2
Create restricted access
Your assistant uses their own user account with only the permissions needed for the agreed work.
- 3
Test on routine work
The first live tasks focus on off-script conversations and rule review, with closer review at the start.
- 4
Document exceptions
Platform errors, guest complaints, pricing decisions and anything outside scope follow a written escalation route.
What to prepare before access is granted
- A separate user login where the platform allows it
- A list of connected booking channels
- Current message templates and automation rules
- Your escalation contacts and response limits
- One record of property facts and operating instructions
Questions
Common questions
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Automation covering the easy messages only?
We will handle the exceptions and keep your rules current.
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