StayAura Nova
StayAura Nova

Review Management and Guest Follow-Up

Reviews shape your ranking and your bookings. Your virtual assistant can handle follow-ups and draft responses in your tone of voice.

Book a Free ConsultationExplore All Services

What this includes

Typical tasks your virtual assistant can take on

Every setup is different. We confirm the exact responsibilities with you during your consultation and adjust as your workload changes.

  • Sending post-stay follow-up messages
  • Drafting responses to guest reviews for your approval
  • Tracking review scores and recurring feedback themes
  • Flagging negative reviews quickly
  • Keeping review response templates current

Why it matters

Guest feedback is useful when it reaches operations

A review response is only one part of reputation support. The greater value comes from spotting repeated comments and connecting them to the listing, cleaning or maintenance workflow that can prevent the next complaint.

Your assistant keeps follow-up timely, drafts measured replies and records themes without inventing explanations or promising an outcome the platform controls.

The working process

How review support works

  1. 1

    Follow up

    A consistent post-stay message is sent within the platform rules.

  2. 2

    Draft

    Responses are prepared in your tone, based only on known facts.

  3. 3

    Escalate

    Serious criticism, safety claims or disputes come to you before any reply is posted.

  4. 4

    Learn

    Recurring themes are summarised and linked to practical operational improvements.

Clear scope

Review support that builds trust

  • Genuine guest feedback handled professionally
  • Policy-based review concerns prepared for platform follow-up
  • Calm, factual replies drafted for your approval
  • Recurring feedback turned into practical service improvements

Questions

About review management

Related services