Services
Virtual Assistant Services for Property Businesses
Support is built from individual responsibilities rather than a fixed package. Below is what a StayAura Nova virtual assistant handles day to day across guest communication, bookings, listings, turnovers, maintenance, reviews and back office admin, and how those responsibilities are usually combined depending on portfolio size.
- Guest communication
- Calendar management
- Cleaner coordination
Daily operations, handled
Calendars, guest messages, cleaner scheduling and reporting run to an agreed routine.
How we help
More Support.
Smoother Stays.
We take care of the time consuming tasks, so you can focus on growing your property business.
Where the hours go
The work behind every booking
A single stay generates far more work than the booking itself. There is the enquiry before it, the arrival details, the mid-stay question, the changeover, the cleaner confirmation, the review reply and the small maintenance issue reported on the way out. Multiply that by occupancy across a portfolio and the admin quickly outgrows the person running it.
Delegating that work is not about hiring a general assistant and hoping they pick it up. Property operations reward people who understand turnover timing, platform policies and how quickly a slow reply becomes a poor review. Our services are scoped around those specific realities.
Core responsibilities
What your assistant handles
These are the areas most clients delegate first. Each can be taken in full or in part.
Guest communication
Enquiry replies, pre-arrival information, check-in support, in-stay questions and checkout reminders across every platform you sell on, using templates written in your tone and escalating anything unusual to you.
Booking and calendar management
Reservation records, amendments, cancellations admin, availability checks across channels and early warning on gaps, overlaps or double-booking risk before a guest finds it first.
Listing support
Descriptions, amenities, house rules and photo ordering kept accurate and consistent across Airbnb, Booking.com, Vrbo and direct sites, plus preparation of new listings before they go live.
Cleaner and turnover coordination
Cleans scheduled around arrivals and departures, attendance confirmed, access details shared, same-day changes handled and cleaner reports logged so issues are caught before the next guest arrives.
Maintenance coordination
Reported issues logged per property, contractors contacted and chased, completion confirmed and recurring faults flagged so you can fix the cause rather than the symptom.
Reviews and reputation admin
Timely review responses drafted to your standards, review prompts sent where platform rules allow and recurring feedback themes summarised so you know what guests keep mentioning.
Reporting and back office admin
Occupancy and booking trackers kept current, expense records organised, owner or investor updates prepared and supplier correspondence handled.
Process documentation
Your workflows, templates and property knowledge written down and maintained, so operations do not depend on any one person remembering them.
Scoping
How support is usually combined
Scope tends to follow portfolio size rather than property type.
- 1
One to three properties
Usually guest communication plus cleaner coordination. These two alone remove most of the interruptions that make hosting feel like a second job.
- 2
Four to ten properties
Communication and turnover coordination plus booking admin, listing upkeep and maintenance logging, since cross-property coordination becomes the real workload at this size.
- 3
Ten properties and above
Full operational cover including reporting, supplier management, owner updates and documented processes, often with defined cover arrangements so nothing depends on one person being available.
How we work
- A named assistant assigned to your account, not a shared queue
- Agreed coverage hours rather than vague availability
- Written escalation rules that keep your time focused on important decisions
- Work inside your existing tools, platforms and inbox
- Regular scope reviews as your portfolio changes
- No long tie in, support scales up or down with your operation
Questions
Common questions
Spend Less Time Managing Tasks.
More Time Growing Your Business.
Tell us what's taking up your time and we'll show you where a StayAura Nova virtual assistant can help.
No obligation • Personalised support plan