Hostaway VA Support
Software support
- Unified inbox
- Reservation admin
- Task assignment
- Calendar checks
Software support
Virtual Assistant Support for Hostaway Users
If your operation already runs through Hostaway, the software is not the gap. The gap is someone working inside it every day.
Where a VA fits into a Hostaway workflow
Unified inbox
Working the consolidated guest inbox rather than jumping between platform accounts.
Reservation admin
Keeping reservation records, guest details and notes complete against each booking.
Task assignment
Creating and assigning cleaning and maintenance tasks, then following up on completion.
Calendar checks
Reviewing connected channel availability and flagging anything that looks out of line.
Automation review
Spotting where automated messages are firing at the wrong time or duplicating a manual reply.
Software does the routine, people handle the exceptions
Automation covers the predictable path well: confirmation, arrival information, checkout reminder. The work that remains is everything that steps off that path.
That is where a virtual assistant earns their hours, and why the value of software support usually shows in the exceptions rather than the volume.
StayAura Nova is an independent virtual assistant provider. We are not affiliated with, endorsed by or certified by this platform.
A controlled handover
Bringing support into your Hostaway workflow
Access is introduced in stages so daily work can move smoothly while you maintain full strategic oversight.
- 1
Map the current setup
We record connected channels, active automations, user roles and the tasks still completed manually.
- 2
Create restricted access
Your assistant uses their own user account with only the permissions needed for the agreed work.
- 3
Test on routine work
The first live tasks focus on unified inbox and reservation admin, with closer review at the start.
- 4
Document exceptions
Platform errors, guest complaints, pricing decisions and anything outside scope follow a written escalation route.
What to prepare before access is granted
- A separate user login where the platform allows it
- A list of connected booking channels
- Current message templates and automation rules
- Your escalation contacts and response limits
- One record of property facts and operating instructions
Questions
Common questions
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Using Hostaway but still doing the work yourself?
We will look at your setup and where daily support would help most.
Book a Free ConsultationNo obligation. Tell us what you need and we'll recommend the right support.