StayAura Nova
StayAura Nova

Maintenance Coordination Support

When something breaks, someone has to chase it. A virtual assistant can log issues, contact contractors and keep repairs moving to completion.

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What this includes

Typical tasks your virtual assistant can take on

Every setup is different. We confirm the exact responsibilities with you during your consultation and adjust as your workload changes.

  • Logging maintenance issues reported by guests or cleaners
  • Contacting contractors and arranging attendance
  • Chasing updates and confirming completion
  • Keeping a maintenance log per property
  • Flagging recurring problems for your attention

Why it matters

Repairs become costly when nobody owns the follow-up

Most maintenance delays happen between reporting and completion. A guest mentions a fault, a contractor is contacted, and the job sits open because nobody checks whether access was arranged or the repair was finished.

Maintenance coordination creates a visible record per property and a defined owner for each next step. Urgent or safety-related issues still come straight to you and your local contacts.

The working process

A repair workflow that reaches completion

  1. 1

    Log the issue

    Details, photographs and the affected booking are recorded against the correct property.

  2. 2

    Triage

    The issue follows urgency and spending rules agreed during onboarding.

  3. 3

    Arrange access

    Approved contractors, guests and local contacts receive the information they need.

  4. 4

    Confirm and record

    The job is chased, completion is confirmed and repeat faults remain visible.

Clear scope

Maintenance support with clear oversight

  • Urgent issues routed quickly to your local safety contacts
  • Contractor research prepared when you need new options
  • Costs above your limit sent to you with the details to decide
  • Technical findings recorded clearly for review with the right specialist

Questions

About maintenance coordination

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