StayAura Nova
StayAura Nova

Lodgify VA Support

Software support

  • Website enquiries
  • Content updates
  • Booking admin
  • Channel checks

Software support

Virtual Assistant Support for Lodgify Users

Support for owners using Lodgify to run a direct booking website alongside their channel listings.

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Where support helps

  • Website enquiries

    Answering enquiries from your booking site within your response standard.

  • Content updates

    Keeping property pages, rates displayed and seasonal information current.

  • Booking admin

    Recording bookings, chasing details and confirming arrangements.

  • Channel checks

    Verifying availability across connected channels after each booking.

StayAura Nova is an independent virtual assistant provider. We are not affiliated with, endorsed by or certified by this platform.

A controlled handover

Bringing support into your Lodgify workflow

Access is introduced in stages so daily work can move smoothly while you maintain full strategic oversight.

  1. 1

    Map the current setup

    We record connected channels, active automations, user roles and the tasks still completed manually.

  2. 2

    Create restricted access

    Your assistant uses their own user account with only the permissions needed for the agreed work.

  3. 3

    Test on routine work

    The first live tasks focus on website enquiries and content updates, with closer review at the start.

  4. 4

    Document exceptions

    Platform errors, guest complaints, pricing decisions and anything outside scope follow a written escalation route.

What to prepare before access is granted

  • A separate user login where the platform allows it
  • A list of connected booking channels
  • Current message templates and automation rules
  • Your escalation contacts and response limits
  • One record of property facts and operating instructions

Questions

Common questions

Related support

Direct booking site generating enquiries you cannot keep up with?

We will handle the enquiry flow and the admin behind it.

Book a Free Consultation

No obligation. Tell us what you need and we'll recommend the right support.