StayAura Nova
StayAura Nova

OwnerRez VA Support

Software support

  • Enquiry handling
  • Booking follow-up
  • Guest correspondence
  • Channel checks

Software support

Virtual Assistant Support for OwnerRez Users

Support for owners running direct bookings and channel connections through OwnerRez, where the admin tends to be heavier than platform-only hosting.

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Direct booking admin support

  • Enquiry handling

    Responding to direct enquiries and preparing quotes from your rate rules.

  • Booking follow-up

    Chasing unsigned agreements, outstanding balances and missing guest details.

  • Guest correspondence

    Pre-arrival and in-stay messaging using your templates.

  • Channel checks

    Reviewing connected channel availability and flagging discrepancies.

StayAura Nova is an independent virtual assistant provider. We are not affiliated with, endorsed by or certified by this platform.

A controlled handover

Bringing support into your OwnerRez workflow

Access is introduced in stages so daily work can move smoothly while you maintain full strategic oversight.

  1. 1

    Map the current setup

    We record connected channels, active automations, user roles and the tasks still completed manually.

  2. 2

    Create restricted access

    Your assistant uses their own user account with only the permissions needed for the agreed work.

  3. 3

    Test on routine work

    The first live tasks focus on enquiry handling and booking follow-up, with closer review at the start.

  4. 4

    Document exceptions

    Platform errors, guest complaints, pricing decisions and anything outside scope follow a written escalation route.

What to prepare before access is granted

  • A separate user login where the platform allows it
  • A list of connected booking channels
  • Current message templates and automation rules
  • Your escalation contacts and response limits
  • One record of property facts and operating instructions

Questions

Common questions

Related support

Direct bookings creating more admin than platform bookings?

We will take on the enquiry and follow-up workload.

Book a Free Consultation

No obligation. Tell us what you need and we'll recommend the right support.